At AFYLO, we strive to provide high-quality products and a great shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.
📌 Returns
-
We accept returns within 7 days of delivery.
-
The item must be unused, in original packaging, and in the same condition as received.
-
Certain items (e.g. perishable goods, personal care products, customized products) are non-returnable unless defective.
📌 Return Process
1️⃣ To request a return, email us at support@afylo.com with your order ID, product details, and reason for return.
2️⃣ Our team will guide you through the return process.
3️⃣ Please ensure the product is securely packed for pickup.
📌 Refunds
-
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
-
If approved, the refund will be processed to your original payment method within 7-10 business days.
-
Shipping charges (if any) are non-refundable.
📌 Exchanges
-
We replace items only if they are defective or damaged. To request an exchange, contact us at support@afylo.com.
📌 Cancellations
-
Orders can be canceled before dispatch.
-
Once shipped, cancellation is not possible. You may choose to return the product after delivery as per our return policy.
📌 Contact Us
For questions about returns or refunds, reach out to:
AFYLO Customer Support
📧 support@afylo.com